This shows you the basics of browsing Facebook's Aid Facility to troubleshoot usual account troubles.
Phone Number For Facebook Headquarters
Approach 1. Utilizing Facebook Resources
1. Open the Facebook Assistance Facility webpage. If you aren't already logged into Facebook, you'll require click the Visit button in the leading right edge of the web page to enter your Facebook e-mail address as well as password.
* Sadly, there is no way to straight speak to Facebook-- you can not call, message, e-mail, or otherwise speak to a worker or affiliate of Facebook. You can, nonetheless, use Facebook's Help Center to identify as well as report a trouble with your account.
2. Evaluation the options toolbar. This goes to the top of the display, directly under the search bar-- you'll need to drag your computer mouse arrow over each alternative to view its subsections. Your choices include the following:
* Using Facebook - This section of the Aid Facility covers basic Facebook capability, consisting of how-tos on friending, messaging, and account development.
* Managing Your Account - Covers things such as your login and your account settings.
* Personal privacy and Security - Addresses account safety, unfriending individuals, and also hacked/fake accounts.
* Policies and also Reporting - Covers basic coverage (misuse, spam, and so on) in addition to handling a departed individual's Facebook account and reporting hacked or fake accounts.
* You can likewise have a look at the "Questions You Might Have" and also "Popular Topics" areas on this page, considering that they cover common problems and problems.
3. Select a relevant section. For instance, if you're having a trouble with an impostor account, you 'd select the "Privacy and Safety and security" area and then click Hacked as well as Phony Accounts.
4. Evaluation extra options. In maintaining with the impostor account example, you might click the "Exactly how do I report an account that's acting to be me?" link. Doing so will certainly bring up a collection of actions that clarify how to treat your situation.
* For instance, Facebook advises dealing with an impostor account by going to the account's profile web page, clicking ..., and also clicking Report, after that following the on-screen guidelines.
5. Use the search bar to quicken your procedure. To do this, just click the search bar on top of the Help Center web page-- it will claim something like "Hi (Your Name), exactly how can we help?"-- as well as type in a couple of words related to your grievance. You need to see numerous recommendations pop up in a drop-down menu listed below the search bar.
* For example, you might type in "impostor account", then click on the "How do I report a represent impersonation?" result.
* The search bar right here just web links to Facebook's pre-written write-ups-- if you're searching for an answer to a particular problem not covered in the Assistance Facility, miss in advance to the Neighborhood web page.
6. Open the Ads Aid Facility page. If your business or page is having concerns with advertisements, your inquiries are normally addressed in this section.
* To look into marketing, you'll intend to click Creating Advertisements or Handling Ads.
* For problems with advertising, you'll need to click Troubleshooting Your Advertisements and then select an issue on the succeeding menu.
7. Go To the Facebook Area page. If you can't locate your present issue detailed anywhere in the Assistance Center, your best bet is to look for it in the neighborhood discussion forums here.
* You'll see a search bar at the top of this web page-- you can seek out subjects (e.g., disabled accounts) from here.
Approach 2 Sending a Complaint by means of the Bbb
1. Open Facebook's Bbb page.
2. Scroll down and also click Send an Issue. This is on the lower right side of the webpage next to the Submit an Evaluation switch.
3. Click Click On This Link to Submit a Complaint. This is below the "I am seeking to deal with a conflict with a service" heading on the left side of the page.
4. Complete the Certification Questions kind. Here, you'll require to click the "Yes" or "No" checkbox for each of the following concerns:
* Is this an employee/employer issue?
* Is this a discrimination or civil liberties issue?
* Does your problem allege a criminal act?
* Is this a business with a grievance for collections functions with one more service?
* Is this grievance in litigation?
* Is this complaint based exclusively on discontentment with a rate?
* Is this problem regarding an acquisition you desire you never ever made?
* Are only looking for an apology from the business?
* Are you submitting this complaint for BBB information only?
5. Click Proceed to Problem Kind. You can likewise click Clear & Begin again to begin completing the type once more.
6. Click Proceed. If you intend to transform the language of the following forms, you have to first click the "Select Language" bar in the top left edge of the display and afterwards click your favored language.
7. Fill out the problem kind. This will vary from one person to another based on one's individual info and also the nature of one's problem, but make sure to be as complete as possible when submitting this type. You ought to include all of the following:
* The problem you're coming across
* The steps you required to fix the issue
* The concerns you ran into while attempting to deal with the issue
* Any type of potential solutions and/or tips you can think about
8. Scroll down and also click Submit Grievance.
9. Await an email to arrive. Facebook operates West Coast time, so expect your email to show up appropriately within 3 to 5 business days.
Method 3. Sending an Allure for a Disabled Account
1. Open Up the Disabled Facebook Account web page. If your account hasn't been disabled (or isn't currently disabled), you won't have the ability to send a charm.
2. Click the "send a charm" web link. This is toward all-time low of the web page's paragraph beside the "If you think your account was disabled by chance" line.
3. Enter your Facebook email address. You can also utilize a contact number right here.
4. Type in your complete name. Ensure the name listed here directly matches the name on your account.
5. Click Choose Files. You'll also require to upload a picture of an ID-- be it a driver's license, a permit, or a passport photo.
* If you don't have a picture of your ID offered, take one currently as well as send it to on your own by means of e-mail so you can download it to your desktop.
6. Click on a documents location. For instance, you may click Desktop below.
7. Click your ID image. This will certainly post it to the Facebook kind.
8. Type information into the "Added Info" box. This is the area in which you can validate the awakening of your account. Think about consisting of information like the following:
* Why your account shouldn't have actually been shut off
* Why you desire your account to be reactivated
* Any other extenuating aspects that might aid your account be reactivated (for example, destructive disturbance with your account).
9. Click Send. Doing so will certainly send your type to Facebook for review. Please note that you might not receive a reaction for a number of days.
If you don't receive a response within a week, try resubmitting your form.
Method 4. Recuperating Your Password.
1. Open up the Facebook internet site.
2. Click "Forgot Account?". This alternative is underneath the "Password" field in the leading right edge of your screen.
3. Type in your name, e-mail address, or contact number. See to it you can access whichever platform you pick to opt for.
4. Hit Get in.
5. Click Continue.
6. Examine your preferred tool of communication for a code. As an example, if you noted your contact number, you should get a text with a code.
* If you select e-mail, examine your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue once more. You can also select to log out of your account on all gadgets if you think your account has actually been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has actually efficiently been reset across all Facebook systems (e.g., mobile and also desktop alike).
Tips. If you can't find the problem concerning which you wish to speak to Facebook in the Help Center, attempt looking in the Community area-- the articles there are usually better-suited to provincial situations.
Warnings. Facebook's customer support is infamously separated, implying that you'll likely obtain a generic feedback to a lot of queries.
