This educates you the fundamentals of navigating Facebook's Help Facility to fix typical account issues.
How To Contact Facebook Headquarters
Method 1. Using Facebook Resources
1. Open the Facebook Help Center website. If you aren't already logged into Facebook, you'll need click the Visit button in the leading right edge of the web page to enter your Facebook email address as well as password.
* Sadly, there is no way to directly contact Facebook-- you can't call, text, email, or otherwise talk to a staff member or affiliate of Facebook. You can, nonetheless, utilize Facebook's Aid Center to diagnose and report a problem with your account.
2. Review the options toolbar. This goes to the top of the display, directly under the search bar-- you'll require to drag your mouse cursor over each option to watch its subsections. Your options include the following:
* Utilizing Facebook - This area of the Help Facility covers basic Facebook performance, consisting of how-tos on friending, messaging, and account production.
* Handling Your Account - Covers items such as your login and your account settings.
* Privacy and Safety and security - Addresses account protection, unfriending individuals, and also hacked/fake accounts.
* Plans as well as Coverage - Covers standard reporting (misuse, spam, and so on) as well as taking care of a departed individual's Facebook account and reporting hacked or phony accounts.
* You can also look into the "Questions You May Have" as well as "Popular Topics" areas on this web page, because they cover usual problems and problems.
3. Select a relevant area. As an example, if you're having a problem with an impostor account, you 'd pick the "Privacy and Safety" section and after that click Hacked as well as Fake Accounts.
4. Review added choices. In maintaining with the impostor account instance, you might click the "How do I report an account that's claiming to be me?" link. Doing so will certainly raise a series of steps that describe exactly how to correct your scenario.
* As an example, Facebook advises dealing with an impostor account by mosting likely to the account's account page, clicking ..., and also clicking Record, then following the on-screen directions.
5. Utilize the search bar to accelerate your process. To do this, merely click on the search bar at the top of the Assistance Center page-- it will say something like "Hi (Your Name), just how can we aid?"-- and enter a couple of words related to your problem. You must see numerous tips appear in a drop-down menu listed below the search bar.
* As an example, you might type in "impostor account", then click the "How do I report an account for acting?" outcome.
* The search bar below only links to Facebook's pre-written posts-- if you're trying to find a solution to a certain problem not covered in the Aid Facility, skip ahead to the Community page.
6. Open the Advertisements Aid Center page. If your business or web page is having concerns with ads, your concerns are normally addressed in this area.
* To explore advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
* For issues with advertising and marketing, you'll need to click Troubleshooting Your Ads and after that select an issue on the subsequent menu.
7. Go To the Facebook Area page. If you can't discover your current issue detailed anywhere in the Assistance Facility, your best choice is to search for it in the community online forums right here.
* You'll see a search bar at the top of this page-- you can look up topics (e.g., disabled accounts) from here.
Method 2 Sending a Complaint by means of the Bbb
1. Open up Facebook's Bbb web page.
2. Scroll down as well as click Submit an Issue. This gets on the lower ideal side of the webpage alongside the Submit a Testimonial button.
3. Click Visit This Site to File a Complaint. This is below the "I am looking to solve a disagreement with a service" directly the left side of the page.
4. Fill out the Qualification Questions form. Right here, you'll need to click the "Yes" or "No" checkbox for each and every of the adhering to concerns:
* Is this an employee/employer complaint?
* Is this a discrimination or civil rights issue?
* Does your problem allege a criminal act?
* Is this a service with a grievance for collections functions with an additional business?
* Is this grievance in litigation?
* Is this grievance based only on frustration with a price?
* Is this problem regarding a purchase you desire you never ever made?
* Are entirely looking for an apology from business?
* Are you submitting this grievance for BBB details only?
5. Click Proceed to Issue Type. You can also click Clear & Start Over to start filling out the type once more.
6. Click Proceed. If you want to alter the language of the following types, you have to first click the "Select Language" bar in the leading left corner of the display and after that click your preferred language.
7. Fill out the problem type. This will certainly differ from one person to another based upon one's personal info and the nature of one's complaint, however be sure to be as extensive as possible when filling out this form. You must include every one of the following:
* The problem you're running into
* The actions you took to fix the issue
* The problems you faced while attempting to deal with the trouble
* Any prospective options and/or ideas you can consider
8. Scroll down as well as click Submit Issue.
9. Await an email to show up. Facebook operates on West Shore time, so expect your e-mail to arrive appropriately within 3 to 5 business days.
Method 3. Submitting an Appeal for an Impaired Account
1. Open the Impaired Facebook Account page. If your account hasn't been impaired (or isn't currently handicapped), you won't have the ability to submit a charm.
2. Click the "send an allure" link. This is toward the bottom of the web page's paragraph alongside the "If you assume your account was disabled inadvertently" line.
3. Key in your Facebook e-mail address. You can likewise make use of a contact number below.
4. Type in your full name. Make sure the name noted right here directly matches the name on your account.
5. Click Pick Files. You'll also require to submit a picture of an ID-- be it a chauffeur's certificate, a license, or a passport photo.
* If you do not have an image of your ID available, take one currently and send it to yourself by means of email so you can download it to your desktop.
6. Click a file place. For example, you might click Desktop here.
7. Click your ID photo. This will certainly upload it to the Facebook form.
8. Type information right into the "Extra Details" box. This is the room in which you can justify the resurgence of your account. Take into consideration consisting of details like the following:
* Why your account should not have been deactivated
* Why you want your account to be reactivated
* Any other extenuating aspects that may help your account be reactivated (for instance, harmful disturbance with your account).
9. Click Send. Doing so will send your kind to Facebook for evaluation. Please note that you might not receive a reaction for numerous days.
If you don't receive a reaction within a week, try resubmitting your type.
Method 4. Recuperating Your Password.
1. Open the Facebook site.
2. Click "Forgot Account?". This choice is underneath the "Password" field in the top right corner of your display.
3. Enter your name, e-mail address, or telephone number. Make sure you can access whichever platform you pick to choose.
4. Hit Enter.
5. Click Continue.
6. Check your chosen tool of communication for a code. For example, if you provided your phone number, you must get a text with a code.
* If you choose email, inspect your Spam folder.
7. Kind your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You can also select to log out of your account on all gadgets if you believe your account has been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has actually effectively been reset throughout all Facebook platforms (e.g., mobile and desktop computer alike).
Tips. If you can't locate the concern concerning which you wish to speak to Facebook in the Aid Center, attempt looking in the Community section-- the posts there are usually better-suited to distant situations.
Cautions. Facebook's client service is infamously detached, suggesting that you'll likely obtain a generic feedback to many questions.
