This teaches you the basics of browsing Facebook's Help Facility to repair usual account problems.
Contact Facebook Customer Support
Technique 1. Utilizing Facebook Resources
1. Open the Facebook Assistance Facility page. If you aren't already logged right into Facebook, you'll require click the Log In button in the top right corner of the page to enter your Facebook e-mail address as well as password.
* Regrettably, there is no way to directly speak to Facebook-- you can't call, message, email, or otherwise talk to a worker or associate of Facebook. You can, nonetheless, use Facebook's Help Center to identify as well as report an issue with your account.
2. Review the choices toolbar. This goes to the top of the screen, directly under the search bar-- you'll require to drag your mouse cursor over each alternative to see its subsections. Your alternatives consist of the following:
* Using Facebook - This section of the Aid Facility covers fundamental Facebook capability, including how-tos on friending, messaging, and also account creation.
* Handling Your Account - Covers items such as your login and also your profile setups.
* Privacy and also Safety - Addresses account safety, unfriending individuals, as well as hacked/fake accounts.
* Plans and Coverage - Covers basic reporting (abuse, spam, etc.) along with managing a departed individual's Facebook account and also reporting hacked or fake accounts.
* You can also check out the "Questions You Might Have" and "Popular Topics" areas on this web page, since they cover usual issues and issues.
3. Select a relevant section. As an example, if you're having an issue with an impostor account, you would certainly pick the "Personal privacy as well as Safety" section and afterwards click Hacked as well as Counterfeit Accounts.
4. Evaluation added alternatives. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a collection of actions that describe exactly how to correct your circumstance.
* For instance, Facebook suggests handling an impostor account by mosting likely to the account's profile page, clicking ..., and clicking Record, after that following the on-screen directions.
5. Make use of the search bar to quicken your process. To do this, merely click the search bar on top of the Assistance Facility web page-- it will state something like "Hi (Your Name), how can we aid?"-- as well as enter a couple of words connected to your complaint. You ought to see several pointers pop up in a drop-down menu below the search bar.
* As an example, you might type in "impostor account", then click on the "How do I report a make up acting?" result.
* The search bar right here only links to Facebook's pre-written posts-- if you're searching for a response to a specific concern not covered in the Assistance Center, avoid in advance to the Area page.
6. Open the Advertisements Help Center page. If your service or page is having issues with ads, your inquiries are normally addressed in this section.
* To look into advertising and marketing, you'll wish to click Creating Ads or Managing Advertisements.
* For troubles with advertising and marketing, you'll require to click Troubleshooting Your Advertisements and after that choose an issue on the succeeding menu.
7. Visit the Facebook Neighborhood web page. If you can't find your present issue provided throughout the Help Center, your best choice is to try to find it in the community discussion forums below.
* You'll see a search bar on top of this web page-- you can search for subjects (e.g., impaired accounts) from here.
Approach 2 Sending a Complaint using the Better Business Bureau
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and also click Send a Problem. This gets on the reduced best side of the page alongside the Submit a Testimonial switch.
3. Click Click Here to Submit a Grievance. This is below the "I am seeking to deal with a disagreement with an organisation" directly the left side of the page.
4. Fill out the Qualification Questions kind. Here, you'll require to click the "Yes" or "No" checkbox for each and every of the following questions:
* Is this an employee/employer grievance?
* Is this a discrimination or civil liberties complaint?
* Does your complaint declare a criminal act?
* Is this a business with a complaint for collections functions with another service?
* Is this issue in litigation?
* Is this problem based exclusively on frustration with a price?
* Is this issue regarding a purchase you desire you never ever made?
* Are exclusively seeking an apology from the business?
* Are you filing this complaint for BBB details just?
5. Click Proceed to Issue Form. You can likewise click Clear & Begin again to start completing the type once again.
6. Click Proceed. If you intend to transform the language of the following forms, you need to initially click the "Select Language" bar in the leading left edge of the screen and after that click your favored language.
7. Complete the problem kind. This will certainly vary from person to person based on one's individual info and the nature of one's problem, however make certain to be as detailed as possible when filling out this kind. You should consist of all of the following:
* The issue you're experiencing
* The steps you took to settle the issue
* The concerns you faced while trying to deal with the issue
* Any type of potential options and/or recommendations you can consider
8. Scroll down and also click Submit Issue.
9. Wait for an e-mail to get here. Facebook operates West Coast time, so anticipate your e-mail to show up as necessary within three to five service days.
Approach 3. Submitting a Charm for a Disabled Account
1. Open Up the Handicapped Facebook Account web page. If your account hasn't been handicapped (or isn't currently disabled), you won't be able to send a charm.
2. Click the "send an allure" link. This is toward the bottom of the web page's paragraph alongside the "If you think your account was disabled accidentally" line.
3. Type in your Facebook e-mail address. You can likewise use a phone number below.
4. Type in your full name. See to it the name noted here directly matches the name on your account.
5. Click Choose Documents. You'll also require to upload an image of an ID-- be it a chauffeur's license, a license, or a passport photo.
* If you don't have a photo of your ID offered, take one currently and send it to on your own through email so you can download it to your desktop computer.
6. Click a documents area. For instance, you may click Desktop computer right here.
7. Click your ID photo. This will submit it to the Facebook kind.
8. Type details into the "Added Info" box. This is the area in which you can validate the awakening of your account. Consider including details like the following:
* Why your account shouldn't have actually been deactivated
* Why you want your account to be reactivated
* Any other mitigating aspects that may help your account be reactivated (as an example, harmful interference with your account).
9. Click Send. Doing so will send your form to Facebook for testimonial. Please note that you might not get a feedback for numerous days.
If you don't obtain a reaction within a week, attempt resubmitting your form.
Technique 4. Recuperating Your Password.
1. Open up the Facebook internet site.
2. Click "Forgot Account?". This option is below the "Password" field in the leading right edge of your screen.
3. Enter your name, e-mail address, or contact number. Make certain you can access whichever system you choose to opt for.
4. Struck Enter.
5. Click Continue.
6. Examine your chosen tool of interaction for a code. For example, if you provided your phone number, you need to obtain a text with a code.
* If you choose email, examine your Spam folder.
7. Type your code right into the "Go into Code" field.
8. Click Continue.
9. Click Continue once more. You can also pick to log out of your account on all gadgets if you think your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook platforms (e.g., mobile as well as desktop computer alike).
Tips. If you can't find the issue about which you wish to speak to Facebook in the Help Facility, attempt looking in the Community section-- the messages there are usually better-suited to outlying situations.
Warnings. Facebook's client service is notoriously removed, meaning that you'll likely get a generic response to most inquiries.
