This instructs you the basics of browsing Facebook's Aid Facility to troubleshoot typical account problems.
How To Contact Facebook Support
Technique 1. Utilizing Facebook Resources
1. Open Up the Facebook Aid Facility web page. If you aren't currently logged right into Facebook, you'll require click the Log In button in the leading right edge of the web page to enter your Facebook email address and also password.
* However, there is no way to directly call Facebook-- you can't call, message, email, or otherwise talk to an employee or associate of Facebook. You can, nevertheless, use Facebook's Help Facility to identify and report an issue with your account.
2. Review the choices toolbar. This goes to the top of the screen, straight beneath the search bar-- you'll require to drag your mouse cursor over each alternative to view its subsections. Your alternatives consist of the following:
* Making use of Facebook - This area of the Help Center covers fundamental Facebook functionality, including how-tos on friending, messaging, as well as account creation.
* Managing Your Account - Covers items such as your login as well as your account setups.
* Personal privacy as well as Safety - Addresses account protection, unfriending individuals, as well as hacked/fake accounts.
* Policies as well as Coverage - Covers fundamental reporting (misuse, spam, etc.) as well as managing a deceased person's Facebook account and reporting hacked or phony accounts.
* You can additionally check out the "Questions You May Have" as well as "Popular Topics" areas on this web page, because they cover common problems as well as problems.
3. Select a relevant area. As an example, if you're having an issue with an impostor account, you 'd pick the "Personal privacy and Security" section and then click Hacked as well as Counterfeit Accounts.
4. Review additional choices. In maintaining with the impostor account example, you might click the "Just how do I report an account that's acting to be me?" web link. Doing so will raise a collection of steps that explain just how to correct your scenario.
* For instance, Facebook advises taking care of an impostor account by going to the account's account page, clicking ..., and also clicking Report, then complying with the on-screen directions.
5. Utilize the search bar to expedite your process. To do this, simply click on the search bar at the top of the Aid Center page-- it will claim something like "Hi (Your Name), just how can we help?"-- and key in a couple of words connected to your grievance. You ought to see several tips pop up in a drop-down menu below the search bar.
* For example, you might type in "impostor account", then click the "How do I report an account for impersonation?" result.
* The search bar below just web links to Facebook's pre-written articles-- if you're trying to find an answer to a specific issue not covered in the Help Center, avoid ahead to the Neighborhood web page.
6. Open the Ads Help Facility page. If your business or web page is having problems with ads, your concerns are usually dealt with in this area.
* To explore advertising and marketing, you'll wish to click Creating Advertisements or Taking Care Of Ads.
* For problems with marketing, you'll require to click Fixing Your Ads and after that pick a concern on the succeeding menu.
7. See the Facebook Community page. If you can not find your current problem provided anywhere in the Aid Center, your best choice is to try to find it in the area discussion forums below.
* You'll see a search bar on top of this web page-- you can search for topics (e.g., impaired accounts) from here.
Method 2 Submitting a Complaint via the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and click Submit an Issue. This is on the lower ideal side of the web page next to the Submit a Testimonial button.
3. Click Click On This Link to Submit a Grievance. This is below the "I am looking to fix a conflict with a service" heading on the left side of the web page.
4. Complete the Certification Questions kind. Below, you'll need to click the "Yes" or "No" checkbox for each of the complying with concerns:
* Is this an employee/employer complaint?
* Is this a discrimination or civil liberties issue?
* Does your complaint declare a criminal act?
* Is this a company with a problem for collections functions with an additional business?
* Is this grievance in litigation?
* Is this issue based entirely on discontentment with a cost?
* Is this problem about a purchase you want you never made?
* Are exclusively looking for an apology from the business?
* Are you submitting this issue for BBB details just?
5. Click Proceed to Issue Form. You can likewise click Clear & Start Over to start filling out the kind once more.
6. Click Proceed. If you wish to transform the language of the following forms, you need to first click the "Select Language" bar in the top left corner of the display and after that click your recommended language.
7. Fill in the issue form. This will vary from one person to another based upon one's personal info as well as the nature of one's issue, but be sure to be as detailed as feasible when submitting this type. You need to include every one of the following:
* The trouble you're running into
* The steps you took to solve the trouble
* The problems you ran into while trying to fix the problem
* Any kind of potential options and/or recommendations you can think of
8. Scroll down and click Submit Problem.
9. Wait on an email to show up. Facebook operates West Shore time, so expect your e-mail to show up as necessary within three to five service days.
Method 3. Sending an Allure for a Handicapped Account
1. Open the Handicapped Facebook Account web page. If your account hasn't been handicapped (or isn't presently disabled), you will not have the ability to send an allure.
2. Click the "send an appeal" web link. This is towards all-time low of the web page's paragraph alongside the "If you assume your account was disabled accidentally" line.
3. Type in your Facebook e-mail address. You can also utilize a telephone number below.
4. Key in your full name. Make sure the name provided right here straight matches the name on your account.
5. Click Select Files. You'll likewise require to publish a picture of an ID-- be it a motorist's permit, an authorization, or a passport photo.
* If you don't have an image of your ID readily available, take one now as well as send it to yourself through e-mail so you can download it to your desktop computer.
6. Click a file place. For instance, you may click Desktop right here.
7. Click your ID image. This will certainly upload it to the Facebook type.
8. Kind information right into the "Extra Details" box. This is the space in which you can warrant the reactivation of your account. Think about consisting of details like the following:
* Why your account shouldn't have been shut off
* Why you want your account to be reactivated
* Any other mitigating factors that may help your account be reactivated (as an example, harmful disturbance with your account).
9. Click Send out. Doing so will send your type to Facebook for evaluation. Please note that you may not get a reaction for numerous days.
If you do not obtain a feedback within a week, attempt resubmitting your kind.
Method 4. Recovering Your Password.
1. Open the Facebook internet site.
2. Click "Forgot Account?". This choice is under the "Password" field in the leading right edge of your display.
3. Key in your name, e-mail address, or phone number. Make certain you can access whichever platform you pick to opt for.
4. Hit Go into.
5. Click Continue.
6. Examine your selected tool of interaction for a code. For example, if you noted your contact number, you must obtain a text with a code.
* If you pick e-mail, examine your Spam folder.
7. Kind your code right into the "Get in Code" field.
8. Click Continue.
9. Click Continue once again. You can additionally pick to log out of your account on all tools if you believe your account has actually been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has effectively been reset across all Facebook platforms (e.g., mobile as well as desktop alike).
Tips. If you can't locate the concern about which you wish to call Facebook in the Aid Center, try looking in the Area area-- the articles there are typically better-suited to far-flung instances.
Warnings. Facebook's customer care is notoriously separated, indicating that you'll likely obtain a common feedback to the majority of queries.
