This teaches you the basics of navigating Facebook's Help Center to repair common account problems.
How Do You Contact Facebook
Approach 1. Utilizing Facebook Resources
1. Open Up the Facebook Assistance Center webpage. If you aren't already logged right into Facebook, you'll need click the Visit switch in the leading right corner of the page to enter your Facebook e-mail address as well as password.
* Sadly, there is no other way to straight contact Facebook-- you can not call, text, e-mail, or otherwise speak with an employee or associate of Facebook. You can, however, utilize Facebook's Assistance Center to detect as well as report an issue with your account.
2. Review the alternatives toolbar. This goes to the top of the display, directly below the search bar-- you'll need to drag your computer mouse cursor over each option to watch its subsections. Your options consist of the following:
* Making use of Facebook - This section of the Assistance Center covers standard Facebook capability, including how-tos on friending, messaging, and account development.
* Managing Your Account - Covers items such as your login and your profile setups.
* Privacy and also Safety - Addresses account security, unfriending people, and hacked/fake accounts.
* Policies as well as Reporting - Covers fundamental coverage (misuse, spam, and so on) in addition to managing a departed individual's Facebook account and also reporting hacked or fake accounts.
* You can likewise take a look at the "Questions You Might Have" and also "Popular Topics" sections on this web page, since they cover common concerns and problems.
3. Select an appropriate section. As an example, if you're having a trouble with an impostor account, you 'd pick the "Privacy and Safety" section and after that click Hacked and also Fake Accounts.
4. Review extra options. In keeping with the impostor account example, you might click the "Just how do I report an account that's pretending to be me?" web link. Doing so will raise a series of actions that explain exactly how to correct your situation.
* For example, Facebook advises dealing with an impostor account by mosting likely to the account's profile web page, clicking ..., and also clicking Record, after that complying with the on-screen guidelines.
5. Use the search bar to quicken your process. To do this, merely click on the search bar on top of the Help Center page-- it will say something like "Hi (Your Name), how can we help?"-- as well as enter a couple of words connected to your grievance. You should see a number of suggestions appear in a drop-down menu below the search bar.
* For instance, you might type in "impostor account", after that click the "How do I report an account for acting?" outcome.
* The search bar right here only links to Facebook's pre-written short articles-- if you're looking for a solution to a particular concern not covered in the Help Facility, skip ahead to the Community page.
6. Open Up the Ads Help Facility web page. If your business or web page is having concerns with ads, your concerns are typically addressed in this section.
* To delve into marketing, you'll intend to click Creating Ads or Taking Care Of Advertisements.
* For issues with advertising, you'll require to click Troubleshooting Your Ads and afterwards choose a problem on the succeeding food selection.
7. Check Out the Facebook Area page. If you can not find your current trouble listed anywhere in the Assistance Center, your best option is to try to find it in the community forums right here.
* You'll see a search bar on top of this web page-- you can seek out subjects (e.g., disabled accounts) from here.
Method 2 Sending a Grievance via the Better Business Bureau
1. Open Facebook's Better Business Bureau page.
2. Scroll down as well as click Send a Grievance. This gets on the lower right side of the page next to the Submit a Testimonial switch.
3. Click Go Here to File an Issue. This is below the "I am seeking to fix a conflict with a business" heading on the left side of the web page.
4. Complete the Certification Questions form. Right here, you'll need to click the "Yes" or "No" checkbox for every of the complying with questions:
* Is this an employee/employer grievance?
* Is this a discrimination or civil liberties issue?
* Does your grievance allege a criminal act?
* Is this a business with a problem for collections purposes with another service?
* Is this complaint in litigation?
* Is this issue based solely on discontentment with a rate?
* Is this complaint concerning a purchase you desire you never made?
* Are solely looking for an apology from business?
* Are you submitting this problem for BBB information only?
5. Click Proceed to Complaint Type. You can likewise click Clear & Start Over to start filling out the type again.
6. Click Proceed. If you want to transform the language of the following forms, you have to initially click the "Select Language" bar in the top left corner of the screen and then click your recommended language.
7. Submit the grievance type. This will differ from person to person based on one's individual information as well as the nature of one's issue, but make sure to be as extensive as feasible when filling in this type. You must consist of every one of the following:
* The trouble you're coming across
* The actions you took to settle the issue
* The problems you faced while trying to settle the trouble
* Any potential options and/or pointers you can think of
8. Scroll down as well as click Submit Problem.
9. Wait for an email to show up. Facebook operates on West Coastline time, so anticipate your email to get here as necessary within three to 5 business days.
Method 3. Sending an Appeal for a Disabled Account
1. Open Up the Disabled Facebook Account web page. If your account hasn't been impaired (or isn't currently disabled), you will not be able to submit an appeal.
2. Click the "submit a charm" web link. This is toward the bottom of the web page's paragraph beside the "If you think your account was disabled inadvertently" line.
3. Type in your Facebook e-mail address. You can likewise use a telephone number below.
4. Key in your full name. Make certain the name provided below straight matches the name on your account.
5. Click Choose Data. You'll additionally need to post an image of an ID-- be it a motorist's certificate, a license, or a passport photo.
* If you do not have a photo of your ID offered, take one now and also send it to yourself via e-mail so you can download it to your desktop computer.
6. Click on a documents area. For example, you could click Desktop computer here.
7. Click your ID picture. This will publish it to the Facebook type.
8. Type information right into the "Added Details" box. This is the room in which you can justify the reactivation of your account. Think about consisting of information like the following:
* Why your account shouldn't have been shut off
* Why you want your account to be reactivated
* Any other extenuating factors that may assist your account be reactivated (for example, malicious interference with your account).
9. Click Send out. Doing so will certainly send your kind to Facebook for review. Please note that you may not get a reaction for several days.
If you don't obtain a reaction within a week, attempt resubmitting your form.
Technique 4. Recouping Your Password.
1. Open the Facebook site.
2. Click "Forgot Account?". This choice is beneath the "Password" area in the top right corner of your display.
3. Type in your name, email address, or telephone number. Ensure you can access whichever system you select to opt for.
4. Struck Enter.
5. Click Continue.
6. Check your chosen tool of interaction for a code. For example, if you noted your telephone number, you need to obtain a message with a code.
* If you select email, check your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can likewise pick to log out of your account on all devices if you believe your account has actually been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has successfully been reset throughout all Facebook platforms (e.g., mobile as well as desktop computer alike).
Tips. If you can't discover the issue about which you desire to get in touch with Facebook in the Aid Center, attempt looking in the Neighborhood area-- the blog posts there are typically better-suited to removed situations.
Warnings. Facebook's customer service is infamously detached, suggesting that you'll likely obtain a generic response to a lot of queries.
