This teaches you the essentials of browsing Facebook's Aid Facility to fix usual account problems.
How Do I Contact Facebook Support
Method 1. Using Facebook Resources
1. Open the Facebook Help Facility webpage. If you aren't currently logged right into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook e-mail address and also password.
* Regrettably, there is no chance to directly get in touch with Facebook-- you can't call, message, email, or otherwise speak with a worker or associate of Facebook. You can, nonetheless, make use of Facebook's Assistance Facility to identify as well as report an issue with your account.
2. Review the alternatives toolbar. This is at the top of the display, straight underneath the search bar-- you'll require to drag your computer mouse cursor over each choice to see its subsections. Your options consist of the following:
* Utilizing Facebook - This area of the Help Center covers standard Facebook capability, consisting of how-tos on friending, messaging, and account production.
* Handling Your Account - Covers items such as your login and your profile setups.
* Personal privacy as well as Safety and security - Addresses account safety, unfriending people, as well as hacked/fake accounts.
* Policies and also Reporting - Covers fundamental coverage (misuse, spam, and so on) along with managing a deceased individual's Facebook account as well as reporting hacked or phony accounts.
* You can likewise check out the "Questions You Might Have" and "Popular Topics" sections on this page, because they cover usual issues as well as complaints.
3. Select a relevant area. For example, if you're having a trouble with an impostor account, you 'd select the "Personal privacy and Safety and security" section and after that click Hacked and also Fake Accounts.
4. Review extra options. In maintaining with the impostor account instance, you might click the "Just how do I report an account that's pretending to be me?" web link. Doing so will raise a series of steps that describe how to correct your scenario.
* As an example, Facebook suggests managing an impostor account by going to the account's account web page, clicking ..., and also clicking Record, after that adhering to the on-screen directions.
5. Make use of the search bar to accelerate your procedure. To do this, merely click on the search bar on top of the Assistance Center page-- it will say something like "Hi (Your Name), exactly how can we help?"-- as well as type in a couple of words connected to your issue. You need to see several recommendations pop up in a drop-down menu below the search bar.
* For instance, you might key in "impostor account", then click the "Exactly how do I report an account for impersonation?" result.
* The search bar below only web links to Facebook's pre-written short articles-- if you're looking for an answer to a details concern not covered in the Aid Facility, avoid ahead to the Community web page.
6. Open Up the Advertisements Aid Facility page. If your service or page is having problems with advertisements, your inquiries are normally attended to in this section.
* To look into advertising and marketing, you'll want to click Creating Ads or Managing Ads.
* For issues with advertising and marketing, you'll need to click Troubleshooting Your Advertisements and afterwards pick a concern on the succeeding food selection.
7. See the Facebook Community page. If you can not find your present problem provided throughout the Assistance Facility, your best option is to seek it in the community discussion forums here.
* You'll see a search bar at the top of this web page-- you can search for subjects (e.g., impaired accounts) from here.
Technique 2 Submitting a Grievance using the Better Business Bureau
1. Open up Facebook's Better Business Bureau web page.
2. Scroll down and click Send a Grievance. This gets on the lower appropriate side of the page next to the Submit a Review switch.
3. Click Click On This Link to File an Issue. This is beneath the "I am seeking to settle a disagreement with a service" heading on the left side of the web page.
4. Fill in the Certification Questions form. Right here, you'll require to click the "Yes" or "No" checkbox for each of the adhering to inquiries:
* Is this an employee/employer complaint?
* Is this a discrimination or civil liberties grievance?
* Does your problem allege a criminal act?
* Is this a company with a problem for collections functions with another organisation?
* Is this problem in litigation?
* Is this issue based solely on dissatisfaction with a price?
* Is this complaint regarding an acquisition you want you never made?
* Are only looking for an apology from business?
* Are you filing this complaint for BBB info only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Begin again to start filling in the kind again.
6. Click Proceed. If you want to change the language of the list below forms, you need to first click the "Select Language" bar in the leading left corner of the screen and afterwards click your preferred language.
7. Fill in the problem form. This will differ from one person to another based upon one's individual info as well as the nature of one's grievance, yet make certain to be as complete as possible when filling in this type. You ought to include every one of the following:
* The issue you're experiencing
* The actions you required to solve the issue
* The issues you ran into while attempting to solve the problem
* Any possible options and/or recommendations you can think about
8. Scroll down and also click Submit Complaint.
9. Wait for an email to show up. Facebook operates West Coast time, so expect your e-mail to get here accordingly within 3 to 5 service days.
Method 3. Submitting a Charm for an Impaired Account
1. Open the Disabled Facebook Account web page. If your account hasn't been impaired (or isn't presently disabled), you won't have the ability to send a charm.
2. Click the "submit an appeal" web link. This is towards all-time low of the web page's paragraph next to the "If you think your account was disabled by chance" line.
3. Enter your Facebook email address. You can likewise make use of a contact number right here.
4. Enter your complete name. Make certain the name listed here directly matches the name on your account.
5. Click Select Data. You'll also need to post an image of an ID-- be it a motorist's permit, a permit, or a passport photo.
* If you don't have an image of your ID readily available, take one currently and also send it to yourself by means of email so you can download it to your desktop computer.
6. Click on a documents location. As an example, you could click Desktop right here.
7. Click your ID picture. This will certainly submit it to the Facebook type.
8. Kind information into the "Additional Information" box. This is the space in which you can justify the awakening of your account. Think about including information like the following:
* Why your account shouldn't have been shut off
* Why you desire your account to be reactivated
* Any other extenuating elements that may assist your account be reactivated (as an example, malicious disturbance with your account).
9. Click Send out. Doing so will certainly send your kind to Facebook for review. Please keep in mind that you might not get a response for numerous days.
If you don't obtain a feedback within a week, attempt resubmitting your type.
Method 4. Recuperating Your Password.
1. Open the Facebook site.
2. Click "Forgot Account?". This alternative is beneath the "Password" field in the top right edge of your screen.
3. Key in your name, email address, or contact number. See to it you can access whichever platform you choose to select.
4. Hit Go into.
5. Click Continue.
6. Examine your preferred medium of interaction for a code. For example, if you provided your telephone number, you should obtain a text with a code.
* If you choose email, check your Spam folder.
7. Type your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You can also select to log out of your account on all devices if you assume your account has actually been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has actually successfully been reset throughout all Facebook systems (e.g., mobile as well as desktop alike).
Tips. If you can't find the problem concerning which you desire to speak to Facebook in the Assistance Facility, try looking in the Area section-- the messages there are normally better-suited to afar cases.
Warnings. Facebook's customer service is infamously detached, suggesting that you'll likely get a generic action to many inquiries.
