This teaches you the basics of navigating Facebook's Help Center to repair common account issues.
How Can I Contact Facebook
Technique 1. Making Use Of Facebook Resources
1. Open Up the Facebook Help Center webpage. If you aren't already logged into Facebook, you'll require click the Log In switch in the leading right corner of the web page to enter your Facebook email address and also password.
* Unfortunately, there is no way to directly contact Facebook-- you can not call, text, e-mail, or otherwise speak with a worker or affiliate of Facebook. You can, however, use Facebook's Aid Center to identify and report a trouble with your account.
2. Review the alternatives toolbar. This is at the top of the display, directly below the search bar-- you'll require to drag your mouse cursor over each choice to see its subsections. Your alternatives consist of the following:
* Utilizing Facebook - This section of the Help Center covers basic Facebook functionality, consisting of how-tos on friending, messaging, and also account development.
* Handling Your Account - Covers items such as your login as well as your account setups.
* Privacy and also Safety and security - Addresses account security, unfriending people, and also hacked/fake accounts.
* Policies and Coverage - Covers basic coverage (abuse, spam, etc.) along with taking care of a departed person's Facebook account and also reporting hacked or phony accounts.
* You can additionally check out the "Questions You Might Have" and also "Popular Topics" sections on this page, given that they cover usual issues and also issues.
3. Select a pertinent area. For example, if you're having a trouble with an impostor account, you would certainly select the "Privacy and also Security" section and afterwards click Hacked and also Counterfeit Accounts.
4. Testimonial added choices. In maintaining with the impostor account example, you might click the "Exactly how do I report an account that's acting to be me?" link. Doing so will certainly raise a collection of steps that explain how to correct your situation.
* For instance, Facebook recommends managing an impostor account by mosting likely to the account's profile page, clicking ..., and also clicking Record, after that adhering to the on-screen directions.
5. Make use of the search bar to expedite your process. To do this, just click on the search bar on top of the Assistance Center web page-- it will claim something like "Hi (Your Name), just how can we aid?"-- as well as key in a couple of words associated with your grievance. You ought to see several ideas appear in a drop-down menu listed below the search bar.
* As an example, you might type in "impostor account", then click on the "Exactly how do I report a make up impersonation?" result.
* The search bar below only links to Facebook's pre-written write-ups-- if you're seeking a response to a particular concern not covered in the Assistance Center, skip in advance to the Neighborhood page.
6. Open the Ads Assist Center page. If your service or page is having problems with advertisements, your inquiries are normally dealt with in this section.
* To explore advertising and marketing, you'll intend to click Creating Ads or Taking Care Of Advertisements.
* For issues with advertising, you'll require to click Fixing Your Ads and after that select a problem on the succeeding food selection.
7. Visit the Facebook Area page. If you can't find your present problem detailed throughout the Help Facility, your best choice is to try to find it in the area forums right here.
* You'll see a search bar on top of this web page-- you can search for topics (e.g., impaired accounts) from here.
Approach 2 Sending a Problem through the Better Business Bureau
1. Open Facebook's Bbb web page.
2. Scroll down and click Send a Grievance. This gets on the lower right side of the webpage next to the Submit an Evaluation button.
3. Click Visit This Site to Submit a Complaint. This is below the "I am aiming to resolve a conflict with a company" directly the left side of the page.
4. Fill in the Credentials Questions form. Below, you'll require to click the "Yes" or "No" checkbox for each and every of the adhering to inquiries:
* Is this an employee/employer issue?
* Is this a discrimination or civil liberties issue?
* Does your grievance allege a criminal act?
* Is this a service with a grievance for collections purposes with an additional service?
* Is this problem in litigation?
* Is this grievance based only on frustration with a rate?
* Is this problem about an acquisition you want you never ever made?
* Are only seeking an apology from business?
* Are you submitting this issue for BBB info just?
5. Click Proceed to Issue Kind. You can likewise click Clear & Begin again to begin filling in the type again.
6. Click Proceed. If you wish to change the language of the list below forms, you need to initially click the "Select Language" bar in the leading left edge of the display and then click your favored language.
7. Submit the complaint type. This will certainly vary from person to person based upon one's individual information and also the nature of one's issue, yet be sure to be as comprehensive as feasible when completing this kind. You must include every one of the following:
* The issue you're coming across
* The actions you took to settle the trouble
* The concerns you encountered while attempting to fix the issue
* Any type of prospective solutions and/or recommendations you can consider
8. Scroll down as well as click Submit Problem.
9. Await an email to get here. Facebook operates West Coast time, so anticipate your e-mail to show up as necessary within three to 5 business days.
Technique 3. Sending an Allure for a Handicapped Account
1. Open the Impaired Facebook Account web page. If your account hasn't been disabled (or isn't presently disabled), you will not be able to send an allure.
2. Click the "submit an appeal" link. This is toward the bottom of the web page's paragraph next to the "If you believe your account was disabled by chance" line.
3. Key in your Facebook e-mail address. You can likewise make use of a telephone number right here.
4. Key in your full name. Make certain the name noted below straight matches the name on your account.
5. Click Select Data. You'll also need to upload an image of an ID-- be it a vehicle driver's certificate, a license, or a passport photo.
* If you don't have a picture of your ID available, take one now as well as send it to on your own through e-mail so you can download it to your desktop computer.
6. Click on a file location. For instance, you could click Desktop computer right here.
7. Click your ID image. This will upload it to the Facebook kind.
8. Kind information right into the "Extra Info" box. This is the room in which you can warrant the awakening of your account. Think about including information like the following:
* Why your account shouldn't have been shut off
* Why you desire your account to be reactivated
* Any other extenuating elements that could aid your account be reactivated (as an example, malicious disturbance with your account).
9. Click Send out. Doing so will certainly send your form to Facebook for review. Please keep in mind that you may not receive an action for a number of days.
If you do not get a response within a week, attempt resubmitting your type.
Technique 4. Recovering Your Password.
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is beneath the "Password" area in the leading right edge of your screen.
3. Enter your name, email address, or contact number. Make sure you can access whichever system you pick to opt for.
4. Hit Enter.
5. Click Continue.
6. Inspect your preferred medium of interaction for a code. As an example, if you provided your contact number, you should get a text with a code.
* If you pick e-mail, examine your Spam folder.
7. Kind your code into the "Go into Code" field.
8. Click Continue.
9. Click Continue once again. You can likewise choose to log out of your account on all gadgets if you think your account has been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has actually effectively been reset across all Facebook platforms (e.g., mobile and desktop computer alike).
Tips. If you can not find the problem concerning which you desire to speak to Facebook in the Aid Center, try searching in the Community area-- the blog posts there are generally better-suited to distant situations.
Warnings. Facebook's customer support is notoriously removed, suggesting that you'll likely get a generic response to most inquiries.
