This teaches you the basics of browsing Facebook's Assistance Center to repair typical account troubles.
Facebook Support Contact
Method 1. Making Use Of Facebook Resources
1. Open Up the Facebook Help Facility webpage. If you aren't currently logged right into Facebook, you'll need click the Log In button in the top right corner of the web page to enter your Facebook e-mail address and also password.
* Sadly, there is no other way to directly speak to Facebook-- you can't call, message, email, or otherwise talk to an employee or affiliate of Facebook. You can, however, make use of Facebook's Aid Facility to detect and also report a problem with your account.
2. Testimonial the choices toolbar. This goes to the top of the display, straight under the search bar-- you'll require to drag your computer mouse cursor over each option to view its subsections. Your alternatives consist of the following:
* Making use of Facebook - This section of the Aid Facility covers fundamental Facebook performance, including how-tos on friending, messaging, as well as account creation.
* Managing Your Account - Covers things such as your login and also your account settings.
* Privacy as well as Safety and security - Addresses account protection, unfriending individuals, and also hacked/fake accounts.
* Plans as well as Reporting - Covers basic coverage (abuse, spam, etc.) along with taking care of a deceased person's Facebook account and also reporting hacked or fake accounts.
* You can additionally look into the "Questions You May Have" and also "Popular Topics" sections on this page, given that they cover usual concerns and also complaints.
3. Select a pertinent area. For example, if you're having a trouble with an impostor account, you 'd pick the "Privacy and also Safety" area and after that click Hacked as well as Fake Accounts.
4. Review added alternatives. In keeping with the impostor account example, you might click the "How do I report an account that's claiming to be me?" web link. Doing so will certainly raise a series of actions that clarify just how to treat your circumstance.
* As an example, Facebook suggests handling an impostor account by mosting likely to the account's profile web page, clicking ..., and also clicking Record, after that complying with the on-screen instructions.
5. Utilize the search bar to quicken your procedure. To do this, simply click the search bar at the top of the Help Center page-- it will claim something like "Hi (Your Name), exactly how can we assist?"-- and type in a few words connected to your issue. You must see numerous suggestions appear in a drop-down menu below the search bar.
* As an example, you might type in "impostor account", after that click on the "How do I report an account for acting?" result.
* The search bar here only web links to Facebook's pre-written short articles-- if you're trying to find a response to a certain concern not covered in the Help Facility, miss in advance to the Community web page.
6. Open the Advertisements Aid Facility web page. If your company or page is having problems with advertisements, your concerns are generally resolved in this section.
* To delve into marketing, you'll want to click Creating Ads or Handling Ads.
* For troubles with advertising, you'll need to click Fixing Your Ads and then pick a problem on the subsequent food selection.
7. Visit the Facebook Community web page. If you can not find your existing issue listed anywhere in the Help Center, your best choice is to search for it in the area discussion forums below.
* You'll see a search bar on top of this web page-- you can look up subjects (e.g., handicapped accounts) from here.
Approach 2 Submitting a Complaint via the Better Business Bureau
1. Open up Facebook's Bbb page.
2. Scroll down and also click Send a Complaint. This is on the lower appropriate side of the webpage beside the Submit a Review button.
3. Click Go Here to Submit an Issue. This is beneath the "I am wanting to fix a disagreement with a business" heading on the left side of the page.
4. Fill out the Certification Questions kind. Below, you'll require to click the "Yes" or "No" checkbox for each of the following inquiries:
* Is this an employee/employer problem?
* Is this a discrimination or civil liberties complaint?
* Does your problem declare a criminal act?
* Is this a company with a grievance for collections objectives with an additional service?
* Is this grievance in litigation?
* Is this problem based exclusively on discontentment with a price?
* Is this grievance concerning an acquisition you want you never made?
* Are exclusively looking for an apology from business?
* Are you submitting this complaint for BBB details only?
5. Click Proceed to Problem Kind. You can also click Clear & Start Over to start filling out the form again.
6. Click Proceed. If you intend to transform the language of the following types, you need to initially click the "Select Language" bar in the leading left corner of the display and after that click your favored language.
7. Complete the grievance form. This will certainly vary from person to person based on one's individual info and also the nature of one's issue, yet make certain to be as detailed as feasible when submitting this type. You need to consist of all of the following:
* The problem you're running into
* The steps you took to fix the trouble
* The concerns you encountered while attempting to deal with the issue
* Any prospective options and/or recommendations you can think about
8. Scroll down as well as click Submit Issue.
9. Wait for an e-mail to get here. Facebook operates on West Coastline time, so anticipate your email to arrive appropriately within three to five business days.
Method 3. Submitting a Charm for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't been disabled (or isn't currently impaired), you will not have the ability to submit a charm.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph beside the "If you think your account was disabled accidentally" line.
3. Type in your Facebook email address. You can also use a telephone number here.
4. Enter your full name. See to it the name provided below directly matches the name on your account.
5. Click Pick Files. You'll additionally need to post a picture of an ID-- be it a driver's certificate, a license, or a passport photo.
* If you do not have a picture of your ID offered, take one currently as well as send it to yourself using e-mail so you can download it to your desktop.
6. Click on a file place. For instance, you may click Desktop below.
7. Click your ID photo. This will post it to the Facebook kind.
8. Type details into the "Additional Information" box. This is the room in which you can validate the reactivation of your account. Think about including details like the following:
* Why your account should not have been deactivated
* Why you want your account to be reactivated
* Any other extenuating elements that could assist your account be reactivated (for example, malicious interference with your account).
9. Click Send out. Doing so will send your type to Facebook for review. Please note that you might not receive an action for a number of days.
If you don't receive a feedback within a week, attempt resubmitting your form.
Technique 4. Recouping Your Password.
1. Open the Facebook web site.
2. Click "Forgot Account?". This option is below the "Password" field in the top right edge of your display.
3. Type in your name, e-mail address, or contact number. See to it you can access whichever platform you pick to opt for.
4. Hit Enter.
5. Click Continue.
6. Check your selected tool of interaction for a code. For example, if you provided your phone number, you need to get a message with a code.
* If you pick e-mail, check your Spam folder.
7. Type your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You can likewise select to log out of your account on all devices if you believe your account has actually been maliciously appropriated.
10. Key in a brand-new password.
11. Click Continue. Your password has successfully been reset throughout all Facebook systems (e.g., mobile and desktop computer alike).
Tips. If you can't find the concern about which you desire to get in touch with Facebook in the Help Facility, try looking in the Neighborhood section-- the blog posts there are generally better-suited to provincial instances.
Warnings. Facebook's customer care is notoriously separated, indicating that you'll likely get a common reaction to many queries.
