This educates you the basics of navigating Facebook's Aid Center to fix usual account problems.
Phone Number For Facebook Technical Support
Method 1. Utilizing Facebook Resources
1. Open the Facebook Help Center webpage. If you aren't currently logged into Facebook, you'll require click the Log In button in the top right edge of the web page to enter your Facebook e-mail address as well as password.
* Regrettably, there is no way to directly contact Facebook-- you can not call, message, email, or otherwise speak with an employee or affiliate of Facebook. You can, nevertheless, use Facebook's Help Facility to diagnose and report a trouble with your account.
2. Evaluation the choices toolbar. This is at the top of the screen, directly below the search bar-- you'll need to drag your computer mouse cursor over each choice to see its subsections. Your options include the following:
* Using Facebook - This area of the Aid Facility covers standard Facebook capability, consisting of how-tos on friending, messaging, and also account production.
* Handling Your Account - Covers items such as your login as well as your account settings.
* Personal privacy and Safety - Addresses account safety, unfriending people, as well as hacked/fake accounts.
* Policies as well as Coverage - Covers fundamental coverage (abuse, spam, etc.) in addition to handling a deceased person's Facebook account and reporting hacked or phony accounts.
* You can also look into the "Questions You May Have" and "Popular Topics" sections on this web page, considering that they cover typical problems and problems.
3. Select a pertinent area. For example, if you're having a problem with an impostor account, you would certainly select the "Privacy and also Safety and security" area and afterwards click Hacked and also Counterfeit Accounts.
4. Review extra alternatives. In keeping with the impostor account instance, you might click the "How do I report an account that's making believe to be me?" web link. Doing so will raise a collection of steps that discuss just how to remedy your circumstance.
* As an example, Facebook suggests taking care of an impostor account by mosting likely to the account's account page, clicking ..., and also clicking Report, then complying with the on-screen instructions.
5. Use the search bar to expedite your process. To do this, just click the search bar at the top of the Aid Facility web page-- it will claim something like "Hi (Your Name), how can we help?"-- as well as enter a couple of words connected to your problem. You should see numerous pointers turn up in a drop-down menu below the search bar.
* For instance, you might enter "impostor account", after that click on the "How do I report a represent acting?" outcome.
* The search bar below only links to Facebook's pre-written articles-- if you're looking for a response to a particular issue not covered in the Help Center, skip ahead to the Area page.
6. Open the Ads Assist Facility web page. If your business or page is having issues with advertisements, your inquiries are generally resolved in this section.
* To look into advertising and marketing, you'll want to click Creating Ads or Taking Care Of Ads.
* For troubles with marketing, you'll require to click Troubleshooting Your Ads and afterwards select a concern on the subsequent food selection.
7. Visit the Facebook Community web page. If you can't find your existing issue detailed throughout the Aid Facility, your best bet is to try to find it in the neighborhood discussion forums right here.
* You'll see a search bar on top of this web page-- you can look up topics (e.g., handicapped accounts) from here.
Method 2 Submitting a Complaint via the Better Business Bureau
1. Open Facebook's Better Business Bureau page.
2. Scroll down and also click Send a Grievance. This gets on the lower appropriate side of the web page next to the Submit a Review switch.
3. Click Visit This Site to File a Complaint. This is underneath the "I am looking to settle a conflict with a business" directly the left side of the web page.
4. Submit the Certification Questions form. Here, you'll require to click the "Yes" or "No" checkbox for each and every of the complying with concerns:
* Is this an employee/employer issue?
* Is this a discrimination or civil liberties complaint?
* Does your problem allege a criminal act?
* Is this a service with an issue for collections functions with one more company?
* Is this grievance in litigation?
* Is this complaint based entirely on dissatisfaction with a rate?
* Is this problem about a purchase you wish you never ever made?
* Are solely looking for an apology from business?
* Are you filing this complaint for BBB details just?
5. Click Proceed to Problem Form. You can likewise click Clear & Start Over to start filling out the kind again.
6. Click Proceed. If you wish to transform the language of the list below kinds, you should first click the "Select Language" bar in the leading left edge of the screen and then click your favored language.
7. Fill out the problem kind. This will differ from person to person based upon one's personal details and also the nature of one's problem, yet make certain to be as comprehensive as possible when filling in this kind. You need to include all of the following:
* The problem you're coming across
* The steps you required to solve the issue
* The concerns you encountered while attempting to settle the problem
* Any possible options and/or suggestions you can consider
8. Scroll down and also click Submit Issue.
9. Await an email to get here. Facebook operates on West Coast time, so expect your e-mail to get here appropriately within 3 to 5 service days.
Technique 3. Submitting an Appeal for a Handicapped Account
1. Open the Impaired Facebook Account page. If your account hasn't been handicapped (or isn't presently impaired), you will not have the ability to submit an appeal.
2. Click the "send a charm" web link. This is towards the bottom of the web page's paragraph alongside the "If you believe your account was disabled accidentally" line.
3. Key in your Facebook e-mail address. You can additionally use a telephone number right here.
4. Enter your full name. Make certain the name listed right here directly matches the name on your account.
5. Click Pick Documents. You'll likewise require to post an image of an ID-- be it a chauffeur's license, an authorization, or a passport photo.
* If you do not have a picture of your ID offered, take one currently and also send it to yourself using email so you can download it to your desktop.
6. Click a documents place. For example, you may click Desktop right here.
7. Click your ID photo. This will submit it to the Facebook form.
8. Type details right into the "Extra Info" box. This is the area in which you can warrant the awakening of your account. Think about consisting of information like the following:
* Why your account shouldn't have been deactivated
* Why you desire your account to be reactivated
* Any other mitigating elements that might help your account be reactivated (for example, harmful disturbance with your account).
9. Click Send. Doing so will certainly send your type to Facebook for evaluation. Please note that you might not obtain a feedback for a number of days.
If you don't get a reaction within a week, try resubmitting your type.
Technique 4. Recouping Your Password.
1. Open the Facebook site.
2. Click "Forgot Account?". This option is under the "Password" field in the leading right edge of your display.
3. Key in your name, email address, or contact number. Make sure you can access whichever system you pick to choose.
4. Hit Get in.
5. Click Continue.
6. Inspect your chosen medium of interaction for a code. As an example, if you noted your phone number, you must obtain a message with a code.
* If you pick email, check your Spam folder.
7. Type your code right into the "Get in Code" field.
8. Click Continue.
9. Click Continue again. You can additionally pick to log out of your account on all devices if you believe your account has actually been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has successfully been reset throughout all Facebook systems (e.g., mobile as well as desktop alike).
Tips. If you can't discover the problem regarding which you wish to get in touch with Facebook in the Help Facility, attempt looking in the Neighborhood area-- the blog posts there are generally better-suited to distant situations.
Warnings. Facebook's customer care is infamously removed, meaning that you'll likely obtain a common feedback to a lot of inquiries.
