This shows you the essentials of browsing Facebook's Help Center to fix common account issues.
How Do I Contact Facebook About A Problem
Method 1. Using Facebook Resources
1. Open the Facebook Help Facility web page. If you aren't currently logged right into Facebook, you'll need click the Visit switch in the leading right corner of the web page to enter your Facebook email address and also password.
* However, there is no chance to directly contact Facebook-- you can't call, text, email, or otherwise speak with a staff member or affiliate of Facebook. You can, however, make use of Facebook's Aid Center to detect and report a trouble with your account.
2. Review the options toolbar. This goes to the top of the screen, directly underneath the search bar-- you'll need to drag your mouse cursor over each alternative to watch its subsections. Your choices consist of the following:
* Using Facebook - This area of the Aid Center covers standard Facebook performance, consisting of how-tos on friending, messaging, as well as account production.
* Handling Your Account - Covers products such as your login as well as your account settings.
* Personal privacy and also Safety and security - Addresses account safety, unfriending people, as well as hacked/fake accounts.
* Policies and Reporting - Covers fundamental reporting (abuse, spam, and so on) as well as handling a dead individual's Facebook account as well as reporting hacked or fake accounts.
* You can additionally look into the "Questions You May Have" and also "Popular Topics" sections on this page, given that they cover common problems and grievances.
3. Select a pertinent section. For example, if you're having an issue with an impostor account, you 'd pick the "Privacy as well as Security" section and then click Hacked and also Fake Accounts.
4. Testimonial extra choices. In maintaining with the impostor account instance, you might click the "Just how do I report an account that's making believe to be me?" link. Doing so will certainly raise a series of actions that describe exactly how to remedy your scenario.
* For instance, Facebook suggests taking care of an impostor account by mosting likely to the account's profile web page, clicking ..., as well as clicking Report, after that adhering to the on-screen instructions.
5. Make use of the search bar to accelerate your process. To do this, simply click on the search bar at the top of the Aid Center web page-- it will say something like "Hi (Your Name), just how can we aid?"-- and enter a few words connected to your grievance. You ought to see numerous suggestions turn up in a drop-down menu listed below the search bar.
* For example, you might enter "impostor account", after that click on the "Just how do I report a make up impersonation?" outcome.
* The search bar below only web links to Facebook's pre-written posts-- if you're searching for an answer to a particular problem not covered in the Aid Facility, skip ahead to the Area web page.
6. Open Up the Ads Help Center page. If your company or page is having issues with ads, your concerns are normally resolved in this section.
* To explore marketing, you'll wish to click Creating Ads or Handling Advertisements.
* For problems with advertising and marketing, you'll require to click Fixing Your Ads and then pick a concern on the subsequent menu.
7. Go To the Facebook Neighborhood page. If you can't find your present problem noted throughout the Help Center, your best choice is to search for it in the area forums here.
* You'll see a search bar on top of this web page-- you can seek out subjects (e.g., disabled accounts) from here.
Method 2 Submitting a Complaint by means of the Better Business Bureau
1. Open Facebook's Bbb web page.
2. Scroll down and click Submit a Complaint. This is on the lower right side of the web page alongside the Submit a Review button.
3. Click Visit This Site to File a Grievance. This is underneath the "I am wanting to fix a disagreement with a service" heading on the left side of the page.
4. Fill out the Qualification Questions form. Below, you'll need to click the "Yes" or "No" checkbox for each and every of the following concerns:
* Is this an employee/employer grievance?
* Is this a discrimination or civil liberties grievance?
* Does your complaint affirm a criminal act?
* Is this an organisation with an issue for collections purposes with an additional service?
* Is this grievance in litigation?
* Is this problem based entirely on dissatisfaction with a rate?
* Is this grievance concerning an acquisition you want you never ever made?
* Are exclusively seeking an apology from the business?
* Are you submitting this grievance for BBB info just?
5. Click Proceed to Problem Type. You can additionally click Clear & Start Over to start completing the type again.
6. Click Proceed. If you intend to alter the language of the list below kinds, you must initially click the "Select Language" bar in the top left corner of the screen and afterwards click your favored language.
7. Submit the grievance kind. This will differ from one person to another based upon one's individual information and also the nature of one's complaint, yet be sure to be as complete as possible when submitting this type. You must consist of every one of the following:
* The problem you're encountering
* The actions you took to solve the issue
* The concerns you encountered while trying to fix the issue
* Any type of possible services and/or recommendations you can think about
8. Scroll down and also click Submit Grievance.
9. Wait for an email to arrive. Facebook operates on West Coast time, so anticipate your email to arrive accordingly within three to five business days.
Method 3. Submitting an Appeal for a Handicapped Account
1. Open Up the Disabled Facebook Account web page. If your account hasn't been disabled (or isn't presently handicapped), you will not have the ability to send an appeal.
2. Click the "submit an appeal" web link. This is towards the bottom of the page's paragraph next to the "If you believe your account was disabled inadvertently" line.
3. Type in your Facebook email address. You can additionally use a phone number below.
4. Enter your complete name. See to it the name detailed below directly matches the name on your account.
5. Click Choose Files. You'll also require to publish a picture of an ID-- be it a vehicle driver's certificate, an authorization, or a passport photo.
* If you do not have an image of your ID available, take one currently as well as send it to yourself by means of email so you can download it to your desktop computer.
6. Click a file area. For example, you might click Desktop here.
7. Click your ID image. This will post it to the Facebook form.
8. Type details into the "Extra Information" box. This is the room in which you can justify the resurgence of your account. Take into consideration consisting of details like the following:
* Why your account shouldn't have been shut down
* Why you want your account to be reactivated
* Any other extenuating elements that may assist your account be reactivated (for example, harmful disturbance with your account).
9. Click Send out. Doing so will send your form to Facebook for testimonial. Please note that you may not obtain a reaction for a number of days.
If you don't obtain an action within a week, try resubmitting your form.
Technique 4. Recouping Your Password.
1. Open up the Facebook site.
2. Click "Forgot Account?". This choice is under the "Password" field in the top right edge of your screen.
3. Key in your name, email address, or telephone number. Make certain you can access whichever platform you select to go with.
4. Struck Enter.
5. Click Continue.
6. Check your chosen medium of communication for a code. For example, if you provided your phone number, you ought to obtain a text with a code.
* If you select email, examine your Spam folder.
7. Type your code into the "Go into Code" area.
8. Click Continue.
9. Click Continue once again. You can additionally pick to log out of your account on all devices if you believe your account has been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has successfully been reset across all Facebook platforms (e.g., mobile as well as desktop computer alike).
Tips. If you can't locate the issue regarding which you wish to speak to Facebook in the Aid Facility, try searching in the Community section-- the articles there are typically better-suited to afar instances.
Cautions. Facebook's customer care is infamously detached, indicating that you'll likely obtain a common response to a lot of questions.
