This shows you the fundamentals of browsing Facebook's Help Facility to troubleshoot typical account problems.
How To Contact Facebook Customer Support
Technique 1. Making Use Of Facebook Resources
1. Open the Facebook Help Center webpage. If you aren't already logged into Facebook, you'll require click the Log In switch in the top right edge of the page to enter your Facebook e-mail address and also password.
* Sadly, there is no chance to straight call Facebook-- you can't call, text, e-mail, or otherwise talk with a staff member or associate of Facebook. You can, nevertheless, use Facebook's Aid Center to identify as well as report an issue with your account.
2. Testimonial the alternatives toolbar. This is at the top of the screen, directly underneath the search bar-- you'll need to drag your computer mouse cursor over each choice to see its subsections. Your options include the following:
* Making use of Facebook - This area of the Aid Facility covers standard Facebook functionality, consisting of how-tos on friending, messaging, and also account development.
* Managing Your Account - Covers things such as your login as well as your profile settings.
* Privacy and also Safety - Addresses account protection, unfriending people, and also hacked/fake accounts.
* Plans as well as Coverage - Covers fundamental reporting (misuse, spam, and so on) along with managing a departed person's Facebook account and reporting hacked or fake accounts.
* You can additionally look into the "Questions You May Have" as well as "Popular Topics" areas on this page, considering that they cover typical issues and also complaints.
3. Select a pertinent area. For example, if you're having a problem with an impostor account, you 'd pick the "Personal privacy and Safety" section and after that click Hacked as well as Phony Accounts.
4. Review added choices. In keeping with the impostor account example, you might click the "How do I report an account that's acting to be me?" web link. Doing so will certainly bring up a series of actions that discuss exactly how to correct your situation.
* As an example, Facebook suggests managing an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Record, after that adhering to the on-screen directions.
5. Use the search bar to expedite your procedure. To do this, simply click the search bar at the top of the Help Center page-- it will claim something like "Hi (Your Name), just how can we assist?"-- and key in a couple of words connected to your problem. You ought to see numerous suggestions turn up in a drop-down menu below the search bar.
* For instance, you might type in "impostor account", then click on the "Exactly how do I report an account for impersonation?" result.
* The search bar here just links to Facebook's pre-written write-ups-- if you're trying to find a solution to a details problem not covered in the Help Facility, avoid ahead to the Neighborhood web page.
6. Open Up the Advertisements Aid Facility page. If your company or web page is having concerns with ads, your questions are generally addressed in this area.
* To delve into advertising and marketing, you'll intend to click Creating Ads or Taking Care Of Ads.
* For problems with advertising, you'll require to click Troubleshooting Your Advertisements and after that pick an issue on the succeeding menu.
7. See the Facebook Community page. If you can not locate your present issue provided anywhere in the Assistance Facility, your best choice is to look for it in the area online forums right here.
* You'll see a search bar at the top of this page-- you can look up subjects (e.g., handicapped accounts) from here.
Method 2 Submitting an Issue by means of the Better Business Bureau
1. Open up Facebook's Bbb page.
2. Scroll down and click Send a Problem. This is on the reduced ideal side of the webpage next to the Submit a Review button.
3. Click Visit This Site to File a Complaint. This is beneath the "I am looking to deal with a conflict with a company" directly the left side of the web page.
4. Submit the Qualification Questions kind. Right here, you'll need to click the "Yes" or "No" checkbox for each of the complying with concerns:
* Is this an employee/employer complaint?
* Is this a discrimination or civil liberties complaint?
* Does your problem allege a criminal act?
* Is this a business with a complaint for collections objectives with an additional service?
* Is this grievance in litigation?
* Is this grievance based exclusively on discontentment with a rate?
* Is this complaint about a purchase you wish you never made?
* Are solely seeking an apology from the business?
* Are you submitting this issue for BBB information just?
5. Click Proceed to Problem Form. You can additionally click Clear & Begin again to start filling in the kind once again.
6. Click Proceed. If you wish to change the language of the following kinds, you need to first click the "Select Language" bar in the top left edge of the screen and after that click your recommended language.
7. Fill out the grievance type. This will certainly differ from one person to another based upon one's individual details as well as the nature of one's issue, but make certain to be as extensive as possible when submitting this type. You must consist of all of the following:
* The problem you're encountering
* The steps you required to fix the problem
* The concerns you faced while trying to fix the trouble
* Any type of prospective services and/or pointers you can consider
8. Scroll down and click Submit Complaint.
9. Await an email to arrive. Facebook operates on West Coastline time, so expect your email to get here appropriately within 3 to five company days.
Method 3. Sending a Charm for a Handicapped Account
1. Open the Impaired Facebook Account web page. If your account hasn't been handicapped (or isn't currently handicapped), you will not have the ability to send a charm.
2. Click the "send an appeal" web link. This is towards the bottom of the web page's paragraph alongside the "If you assume your account was disabled accidentally" line.
3. Type in your Facebook e-mail address. You can also utilize a telephone number here.
4. Enter your complete name. See to it the name listed right here straight matches the name on your account.
5. Click Choose Documents. You'll additionally require to submit a photo of an ID-- be it a chauffeur's permit, a permit, or a passport photo.
* If you do not have a picture of your ID offered, take one now and send it to yourself through e-mail so you can download it to your desktop.
6. Click on a data location. For example, you could click Desktop computer below.
7. Click your ID picture. This will publish it to the Facebook type.
8. Kind information right into the "Extra Details" box. This is the space in which you can justify the resurgence of your account. Take into consideration including details like the following:
* Why your account shouldn't have been shut down
* Why you desire your account to be reactivated
* Any other extenuating elements that might aid your account be reactivated (as an example, destructive disturbance with your account).
9. Click Send out. Doing so will send your kind to Facebook for review. Please keep in mind that you might not obtain a response for a number of days.
If you do not get a response within a week, try resubmitting your form.
Approach 4. Recovering Your Password.
1. Open the Facebook site.
2. Click "Forgot Account?". This choice is beneath the "Password" field in the leading right edge of your screen.
3. Type in your name, e-mail address, or phone number. Make sure you can access whichever platform you pick to choose.
4. Hit Go into.
5. Click Continue.
6. Examine your chosen tool of communication for a code. For instance, if you listed your contact number, you ought to get a message with a code.
* If you select e-mail, inspect your Spam folder.
7. Type your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue once again. You can additionally pick to log out of your account on all gadgets if you assume your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has successfully been reset throughout all Facebook platforms (e.g., mobile and also desktop alike).
Tips. If you can not discover the problem regarding which you want to speak to Facebook in the Help Center, try searching in the Neighborhood area-- the posts there are normally better-suited to outlying instances.
Cautions. Facebook's customer service is notoriously removed, meaning that you'll likely obtain a generic action to a lot of inquiries.
